In general, do you get enough support from your franchisor?

Yes
No

Do you agree with all the national promotions of your company?

All
Most
Some

Can you opt out of national promotions?

Yes
No

Would you like to be able to opt out of national promotions?

Yes
No

How happy are you with your franchise?

Extremely Satisfied
Very Satisfied
Satisfied
Disappointed
Extremely Disappointed

Looking back, do you regret buying your franchise?

Yes
Sometimes
No

Do you foresee selling your franchise in the next 5 years?

Yes
If the right opportunity came along
No

Did you receive sufficient training for your franchise?

Yes
No
N/A

Does your franchisor nationally recruit for you?

Yes
No

Are training aids updated on a regular basis?

Yes
No

Are franchise meetings beneficial?

Yes
No
Waste of time
Must go politically

Do you have quality issues on food supplied?

Yes
No
Sometimes
Not very often
Too often

Are any financial issues quickly & amicably resolved?

Yes
No

If a national competitor opens near you, do you have support from your franchisor?

Yes
Maybe
No

Are you looking to expand your franchise estate with your franchisor?

Yes
Maybe
No

Will you be seeking to expand your business portfolio in another type of franchise?

Yes
Maybe
No

How many times in the last year has your franchise consultant visited you?

Sufficient
Too often
Not enough
Never

How effective is your franchise consultant / field support team?

Extremely Effective
Very Effective
Satisfactory
Disappointing
Extremely Disappointing

If your company changes marketing imagery in its locations is this free?

Yes
No

Does your company advertise on the TV?

Yes
Sometimes
Not Very Often
No

Have you a full & comprehensive list of maintenance/support services?

Yes
No

Do you have to use only these companies?

Yes
No

Does your company have an effective E commerce platform?

Yes
No

If your computer system is linked to the company, how effective is the IT support?

Extremely Effective
Very Effective
Satisfactory
Disappointing
Extremely Disappointing

Do you feel your total franchise package was:

A good deal
About right
Over priced

Do you feel the ongoing charges made by the franchisor represent:

Value for money
Over priced

Could you have succeeded as an independent to the same profit level?

Yes
Maybe
No

Are the standards set by the company:

Great
Good
Average
Below Average

Have you ever been in serious dispute with your company?

Yes
No

Is your operation trading:

Exceeding expectations
On target
Below target
Poorly

Are your operating costs:

Over target
On target
Below target

Would you consider joining a franchisee association?

Yes
Maybe
No